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Confidential — for Internal Use Only
Associate Handbook August 2016 |
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CHAPTER 1
WORKING TOGETHER AT ICMA‑RC
GUIDING PRINCIPLES
Our Guiding Principles provide the foundation for how we work with each other, make decisions and serve
our customers. Abiding by these principles leads to excellence, which is what we expect from ourselves and
what our clients and participants have the right to expect from us.
I
NTEGRITY
Integrity is the source of the trust and confidence placed in us by our clients and participants.
It is the touchstone for all we do.
C
OMPLIANCE
Compliance with the letter and the spirit of the laws and regulations governing our industry enables
our commitment to transparency in our institutional processes, transactions and reporting. We do what is right.
M
ISSION-FOCUS
Mission-focus means we help public employees build retirement security. Our mission inspires us and sets our course.
A
PPRECIATION
Appreciation acknowledges individual contributions to our functional units, divisions and the corporation.
It affirms our value to the team.
R
ESPECT
Respect is given to all associates without the requirement that it be earned.
We create an environment that is inclusive, nondiscriminatory and free from harassment of any kind.
C
OLLABORATION
Collaboration leads us to reach out and brings together our diverse internal resources to meet
the needs of our clients and participants. Working collaboratively empowers us.
LEADING AT ICMA‑RC
At ICMA‑RC, the way we work with each other is paramount to our continuing success and the fulfillment
of our mission. To lead at ICMA‑RC means:
BE INCLUSIVE
Be inclusive when making decisions, planning and implementing
BE OPEN
Be open to new ideas, new ways of doing business and relating to each other
BE RESPECTFUL
Be respectful with our words, actions and intent
BE HERE NOW
Be here now in our interactions and conversations