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APPLICATIONS FOR SERVICE
A customer can initially establish service
by coming to the Marseilles Telephone Company,
244 Lincoln Street in Marseilles during our normal
business hours (8 a.m.-5 p.m., Mon.-Fri.). Requests
for additional services can be made in person or by
calling our office at 1-815-795-5161 during the same
business hours.
TYPICAL INSTALLATION CHARGES
When you order service, you will learn which
specific charges will apply to your order.
Minimum Installation Charge
Residence Order & Line Connection . . . . . . . . . $16.00
Business Order & Line Connection. . . . . . . . . . . $19.00
Premise Phone Jack Wiring Charge
Residential or Business Jack Installation
(including service call charge)
For first jack . . . . . . . . . . . . . . . . . . . . . . . . . . . $120.00
For each additional jack . . . . . . . . . . . . . . . . . . . $80.00
ESTABLISHMENT OF CREDIT
MTCO, in order to assure the payment of its
charges, will require applicants and customers to
establish and maintain credit.
The establishment or reestablishment of credit
shall not relieve the customer from responsibility
for payments, and shall in no way modify the tariff
provisions regarding disconnection and termination of
service for failure to pay bills.
MTCO may refuse to furnish service to an applicant
who has not established credit, or may require a
security deposit or guaranty.
If a customer fails to keep current with his
account as required by the Company, service may
be discontinued after delivery of a written notice of
intention to disconnect service.
If a deposit is required, it will be refunded with
interest upon establishing a history of paying the
monthly bill by the due date. If service is disconnected,
the deposit (with interest) will be applied to the final bill.
3
Establishing Service
UNDERSTANDING YOUR BILL
All charges for services, including local and long
distance, are billed on a monthly basis. Your local
service charge is billed one month in advance. Your
long distance and other service charges will be billed
for the past month.
Your “Billing Date” is shown at the top of page
1 along with the “Total” you owe and the “Past Due”
date. A summary of your current charges is also
printed on this page. On page 2 you will find the
detailed description of your current long distance
charges, unless these charges are billed by another
long distance carrier.
PAYING YOUR BILL
You are responsible for the payment of all charges,
including any calls originating from or accepted at your
premises and billed to you through your calling card.
You may pay by mail or in person the total amount
you owe before the “Past Due” date. Please note your
Account Number on your check and return it with the
top portion of your bill in the return envelope.
Any check returned due to insufficient funds will
result in a non-sufficient fund fee.
SCHEDULE FOR PAYMENT
Your telephone bill will be mailed to you on the
1st
day of each month. This bill is due when rendered and
is past due by the
21st
of each month and must be paid
in full.
If payment in full is not made by the 21st, you will
be assessed a late payment charge of 1.5% or $5.00
whichever is greater on your unpaid balance. This
charge will be added to your next month’s statement.
Also, failing to pay in full by the 21st may result in
your service being disconnected for non-payment.
You will receive a notice in the mail informing you of
the situation.
If your service is disconnected for non-payment,
you must pay your bill in full plus a $10.00 restoral
of service charge. MTCO may also require a security
deposit in the amount of 2 times your average monthly
bill before service can be re-established.
IF YOU CAN’T PAY ON TIME
Please
call a service representative at
1-815-795-5161. We may be able to make payment
arrangements. Late payments will impair your credit
standing with us, and an additional deposit may
be required. Repeated late payments may result
in disconnection.
Billing & Payments