8 / 156
6
TELEPHONE DIRECTORIES
Telephone directories are annually distributed
to our customers without charge. These directories
provide the general information that we believe will help
our customers to efficiently use our telecommunication
services. We will gladly provide additional directories
if needed.
DUAL LISTINGS (in Directory)
Dual listings are available to residential customers
which will permit the given names of a couple to
appear after the family surname in the following
manner:
Brownfield Mark & Michelle
This option is available to any two residential
customers with the same surname, address and
telephone number.
DIRECTORY ERRORS OR OMISSIONS
We do our best to provide an accurate directory
for the benefit of all our customers. On occasion,
however, errors do occur and should be promptly
reported to our business office at 1-815-795-5161.
Any errors, omissions or concerns about the
Yellow Page advertising section of the directory should
be reported directly to your representative at Directory
Publishing Solutions, Inc. at 866-221-4300.
MTCO is not liable for any errors or omissions in
the compiling, printing, or distribution of its directories.
TELEPHONE NUMBERS
MTCO reserves the right to assign telephone
numbers and equipment, and to make any changes
when necessary. Of course, we will always do our best
to consider our customer’s concerns in these matters.
TELEPHONE SAFETY
The telephone is one of the safest appliances in
your business or home. In a few situations, however, a
telephone user needs to exercise caution.
• Don’t use your telephone when you are in a
bathtub, shower or swimming pool.
• Avoid using your phone during electrical
storms.
• Don’t use a telephone near a suspected gas
leak.
• In the event of a flood, tornado, or other
disaster, avoid using your phone except for
an emergency.
REPAIR SERVICES
We are committed to providing you with the best
possible service. Please report any service needs
promptly to our office at 1-815-795-5161.
If you are having trouble with your own line, be
sure to read the information on page 2 before calling.
If you’re calling after business hours, clearly describe
the difficulty and follow voice mail prompts so that we
can effectively respond to emergencies.
If you notice damaged underground cable
pedestals on or near your property, please contact
us so that the inconveniences of a service outage can
be avoided.
MAINTENANCE OF MTCO FACILITIES
Facilities furnished by MTCO remain the property
of the Company until transferred or abandoned.
Customers shall provide employees of the Company
access to those facilities, at all reasonable times for
the purpose of installing, repairing, maintaining or
otherwise servicing the facilities.
USE OF RESIDENTIAL LINES FOR
BUSINESS PURPOSES
Residential lines are installed with the
understanding that they will be used for normal social
or domestic purposes.
A residential line will be changed to a business
service classification if used for business purposes,
or if the residential number is advertised in connection
with the sale of products or services.
TARIFFS
Detailed information concerning customer billing,
due dates of bills, denial of service, restoral of service
and security deposits can be found in the tariff filed
on February 24, 1975 with the Illinois Commerce
Commission.
CUSTOMER INFORMATION
Customer information which is maintained by
MTCO is protected by law and can be released only
through a court order.
General Information