Lathrop, MO 2017 Directory

www.grm.net

Service & Billing

Establishing Or

Transferring Phone Service

To establish or transfer residential and/or business

phone service, please call the LTC Networks

business office.

To enable us to process your order to establish phone

service, we will need to know your complete address,

and how you want to be listed in the directory. We also

need to know about previous phone service in your

name, and other credit information. We will ask for

identification and an alternate contact number.

Deposit Policy

Customers may be asked to pay a deposit to

establish phone service. The amount of your deposit

is determined when you apply for service.

You Will Be Billed For

Changes In Your Service

All changes, except termination of service, and

disconnection of certain options, require a service

charge. The amount you are charged depends on the

type of change requested. Consult the LTC Networks

business office for different services.

How You Are Billed

Charges for local service are billed one month in

advance. Toll calls and repair charges are billed after

they occur.

How, When, & Where To Pay Your Bill

Your payment due date appears on your bill. Your

payment is considered past due if not paid by that date.

You can mail your payment or pay your bill at the

business office located at 3406 Miller St., Bethany, MO,

or at Goppert Financial Bank, 710 Oak St., Lathrop,

MO. Please don’t send cash in the mail. We also

offer automatic bank deduction, debit and credit card

payment abilities or pay online by going to

grm.net

and

clicking on eBill. Contact your business office for more

information. You will save time and reduce chance of

error if you use the payment portion of your bill when

paying. There is a charge for each returned check.

Error On Your Bill

If you have a question on your bill, call your local

customer service representative. Explain the possible

error to the representative who will help you. If the

error cannot be resolved, please pay the undisputed

charges on time so you’ll maintain a good payment

record while the problem is being investigated.

Paying The Bill On Time, So

Your Service Will Not Be Disconnected

If your payment is not received by the due date, or

you do not meet payment arrangements, your phone

service may be disconnected.

How To Get Your Service Restored

All relevant past charges must be paid before your

service can be reconnected, and you will be charged

a restoral fee. You may also be asked to pay a deposit.