Lathrop, MO 2017 Directory

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®
Internet
• GRM Modem Maintenance
GRM Internet customers will be offered the GRM
Modem Maintenance for $3.00/month. GRM Modem
Maintenance will cover the replacement cost of the
modem as well as time and materials for the service
call. Customers will be required to call technical
support at 1-800-721-2577 before a technician will
be dispatched on a service call. The CAT5 cable
connecting the jack to the modem is included in
the GRM Modem Maintenance. All service calls
will be performed during normal business hours.
If customers do not subscribe to GRM Modem
Maintenance and a technician is dispatched for a
service call, the following charges will apply.
1. New modem and filters: $100.00
2. Trip charge: $30.00
3. Time: $60/hour with minimum of one hour. After
first hour, time will be charged by quarter hour.
GRM Modem Maintenance will not be applicable
if hardware has been subjected to physical abuse,
used with defective or non-compatible equipment, or
where damage occurs due to acts of God, or other
causes beyond LTC Networks’® control, including
but not limited to, lightning or other forms of power
fluctuations.
In no event shall Provider be liable for any direct,
indirect, incidental, or consequential damages resulting
from any defect in the hardware even if Provider has
been advised of the possibility of such damages.
Computer Maintenance
Recommendations
Computer Updates:
Keep current on updates in order to have the latest
protection available for your computer’s operating system.
Anti-Virus Program:
Used to protect your computer from viruses, worms
and Trojan horses which often delete files, access
personal information and try to infect other computers.
Update and scan on a regular basis.
Anti-Spyware Program:
• Spyware is a general term for programs that collect
information from your computer, advertise or change
computer settings, usually without your consent.
• Anti-spyware programs detect and remove spyware.
• Only download anti-spyware programs from sites
you trust. Be cautious about programs offered
through pop-ups and emails.
Firewall:
A firewall makes your computer invisible on the Internet
and blocks most communications from unauthorized
sources. Install and maintain software for a firewall.
Troubleshooting
The following can help determine why your router may
not be working properly:
• Powercycle the router by unplugging the power
source, waiting 30 seconds, and then plugging it
back in. Do not reset the modem.
• Check that the Ethernet cord is plugged securely into
the WAN or Internet port on the back of the router.
• Check that the Ethernet cord running from your
computer is plugged securely into one of the four
LAN ports on the back of the router.
Things to know before calling Tech Support
(1-800-721-2577):
• The status of the lights on the front of the modem
• Username and password
• Level of your Internet service
LTC Networks® Technical Support is
available 24/7 to all GRM Internet customers.
Call toll-free 1-800-721-2577 for assistance.