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2014 Best

Practices Study

Agencies

with

Revenues

Over

$25,000,000

143

Analysis of Agencies with Revenues Over $25,000,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Average

+25% Profit

+25% Growth

Administrative Expenses

Amortization of Intangibles

1.6%

0.4%

2.0%

Officer Life

0.1%

0.0%

0.2%

Interest

0.4%

0.1%

0.5%

Other

0.8%

0.0%

0.4%

Total Administrative

2.9%

0.6%

3.0%

Total Expenses

85.2%

75.0%

85.9%

Pre-Tax Profit (Loss)

14.8%

25.0%

14.1%

EBITDA

17.8%

26.5%

17.7%

Average

+25% Profit

+25% Growth

Expense Growth Over Prior Year

Compensation Expense

9.0%

7.3%

13.8%

Selling Expense

11.9%

8.9%

16.7%

Operating Expense

8.8%

8.2%

13.9%

Administrative Expense

7.3%

0.2%

24.6%

Expenses

(as % of Net Revenues) —

continued

Expenses

(as % of Net Revenues)

Compensation

Selling

Operating

Administrative

0%

10%

20%

30%

40%

50%

60%

70%

Average

+25% Profit

+25% Growth

4.2% 3.8% 4.8%

13.3% 12.0% 13.7%

2.9% 0.6%

3.0%

64.8% 64.4%

58.6%