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2014 Best

Practices Study

Agencies

with Revenues

Between

$5,000,000 and

$10,000,000

91

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Average

+25% Profit

+25% Growth

Administrative Expenses

Amortization of Intangibles

1.3%

0.7%

1.7%

Officer Life

0.3%

0.3%

0.3%

Interest

1.0%

0.9%

1.7%

Other

0.0%

0.1%

-0.2%

Total Administrative

2.6%

1.9%

3.5%

Total Expenses

82.0%

74.0%

77.2%

Pre-Tax Profit (Loss)

18.0%

26.0%

22.8%

EBITDA

21.2%

28.2%

26.9%

Average

+25% Profit

+25% Growth

Expense Growth Over Prior Year

Compensation Expense

7.9%

8.7%

13.0%

Selling Expense

7.5%

5.6%

14.7%

Operating Expense

7.5%

5.4%

16.3%

Administrative Expense

0.3%

0.6%

6.2%

Expenses

(as % of Net Revenues) —

continued

Expenses

(as % of Net Revenues)

Compensation

Selling

Operating

Administrative

0%

10%

20%

30%

40%

50%

60%

Average

+25% Profit

+25% Growth

3.2% 2.7% 3.0%

14.5% 12.5% 12.3%

2.6% 1.9%

3.5%

61.7%

58.4%

56.9%