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Human Resources Department
City of surrey Overviews
2 0 1 4 A c c o m p l i s h m e n t s
• Led and supported a successful move of
800 staff to new City Hall while supporting
excellent customer service, with no business
disruptions.
• Continued to develop and implement new
initiatives in HR, while dedicating significant
resources to the new City Hall project.
• Worked on the strategy, planning, development
and launch of the Emerging Leaders Program.
• Increased employee development through
enhanced career training (e.g. refined process,
consistent application).
• Surpassed all occupational health and
safety goals, to remain among the safest
municipalities in BC.
• Implemented a revised compensation process
for unionized jobs, resulting in no new disputes
in 2014.
• Set the ground work for significant Human
Resources Information System upgrades in
2015.
• Introduced a new employee communication
tool called CityConnect with additional capacity
being scoped.
• Increased the number of filled jobs by 10%
with a continued focus on filling jobs with the
most qualified candidate. Continued to reduce
recruitment costs by using electronic media
and non-traditional recruitment methods.
• Completed Phase 1 of Workforce Planning
with P&D and expanded the initiative in RCMP
Support Services. Re-launched the Personal
Development Program.
Human Resources (HR) provides a broad range of services and programs to both internal and external clients,
including labour and employee relations, recruitment and retention, performance coaching, employment
services, compensation and benefits, occupational health and safety, diversity, wellness, training and
development, organizational change support, and managing the Human Resources Information Systems
(HRIS). The Department administers programs for City staff (exempt, CUPE, firefighters, volunteers, volunteer
firefighters and retirees) and supports open communication and respectful workplace relationships throughout
the City. Human Resources staff also partners with other City departments to attract, retain and motivate a
qualified and diverse workforce. The Department includes the following sections:
OCCUPATIONAL HEALTH & SAFETY
The Occupational Health & Safety (OHS) team strives to make the
workplace safe and healthy for all employees. The section works with
managers, staff, unions and community partners to prevent workplace
accidents and illnesses, to keep employees well, and to help employees
return to work after an injury or illness.
ORGANIZATIONAL CHANGE
Organizational Change’s responsibilities include the design,
development and delivery of staff training, and the support of staff with
planning and implementing ongoing organizational/business changes.
LABOUR RELATIONS & COMPENSATION
The Labour Relations, Compensation and Employment team advises
staff on collective bargaining, collective agreement interpretation and
administration, workplace policies and practices, employee relations,
job classification, compensation programs, and benefit and pension
administration. The Employment team collaborates with and provides
support to management and staff in employee recruitment and
administration. The team also partners with community organizations to
provide information on employment opportunities, and seeks new and
innovative opportunities to source talent.
HUMAN RESOURCES INFORMATION SYSTEMS
Human Resource Information Systems (HRIS) leverages new and
emerging HR technologies to streamline workflow, maximize the
accuracy, reliability and validity of workforce data, and facilitate the
collection of data and key metrics. HRIS also supports the City’s
intranet.
RCMP SUPPORT SERVICES
Reporting to the General Manager, Human Resources, RCMP Support
Services includes operational communications (emergency 911 and
non-emergency call taking and dispatch), records management, court
liaison, finance, information technology, facilities management, fleet
management, training and development, communications, and cellblock
operations. Support Services also delivers various community services
and programs including victim services, youth intervention, restorative
justice and crime prevention.
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