16 / 330
PRESENTATION OF THE GROUP AND ITS ACTIVITIES
1.4 The market and the competitive environment
1
16
Registration Document 2016 — Capgemini
The market and the competitive environment
1.4
market share, based on this report from Gartner.
(*)
Capgemini is ranked sixth in this global market with 1.7% of global
market is worth a global amount of approximately €824 billion.
as defined by Gartner*, a US market analyst. This IT services
Capgemini group is active in the professional IT services market
markets of North America and Western Europe and maintains its
billion). Per the report, the Group is ranked fourth in the combined
approximately 29% of worldwide activity (approximately €239
billion). Western Europe is the second largest market representing
first place position in France and the Netherlands.
approximately 44% of worldwide activity (approximately €363
North America is the largest global market representing
timeframes.
while system integration activities have somewhat longer
professional services, which have short cycles (and contracts),
region specifically. The market is quite cyclical, especially for local
ranks fifth in the world in combined totals and fourth in the EMEA
approximately €469 billion according to Gartner. Here, the Group
outsourcing market
is estimated to be worth a total of
The combined worldwide implementation and IT
Competition
Our global marketplace is rapidly evolving and we compete with a
variety of organizations that offer solutions comparable to ours.
Overall, our competitors include:
Global Players (such as Accenture);
◗
Advisory Service Players (such as Deloitte or PwC);
◗
Offshore Players (such as Cognizant or Wipro); and
◗
Regional and Boutique Players
◗
marketplace are:
The main competitive factors that we believe exist in the
Ability to Deliver
– in both individuals and products;
◗
Expertise
- in technologies as well as industry sectors;
Innovation
– in training, services and product offerings;
◗
references;
Reputation and Integrity
– in both testimonials and client
◗
Value
– in adding and improving business performance;
◗
Pricing
– in contractual terms and pricing;
◗
to clients;
Service and Scope
– in bringing the right people and products
◗
Delivery
– quality results on a timely basis;
◗
presence in key markets.
Global Reach and Scale
– in providing the right level of
◗
Our clients typically retain us on a non-exclusive basis.
trends
global trends in solutions focused on Cloud, Analytics / Cognitive
The IT service landscape continues to evolve rapidly. 2016 saw
Cybersecurity.
Computing, Digital Transformation of client portfolios and
analytics and cognitive solutions in the coming 5 years.
business buyers; and close to €381 billion will be spent in in
from digital and cloud; 50% of IT budgets will be controlled by
reports, over 50% of IT spending in the next 5 years will come
buyers and new engagement models. According to market
focus. Technology spending is moving to new solutions, new
The market has also continued to shift rapidly in both sector and
their journey for new and disruptive strategies around Cloud,
Cybersecurity solutions and how our clients “connect” securely in
overlying all of these developments, are new trends in
digital transformation of clients’ industry-specific portfolios. Also,
Cognitive Computing and Digitization.
the burgeoning “Internet of Things” (IoT), and the accelerated
analytics and cognitive computing with customer use cases for
of cloud computing solutions, new markets around “Big-Data”,
triggered by the spectacular development of offshore services
In addition to the major structural change in the IT services market
development, 2016 saw the rapid development and deployment
service consolidation and new intellectual property (IP)
as IT service providers being responsive to pricing pressures,
(launched in the early 2000s by Indian service companies) as well
industry-specific portfolios such as Cloud Transformation, Digital
Marketing and Design, Real-Time Analytics and Cybersecurity.
boutique and niche vendors being acquired to fill key gaps in
more responsive to client needs. Also, the IT service industry saw
client delivery and setting up digital centres of excellence to be
service providers re-focusing efforts on IP-driven solutions for
Rapid innovation continues across all market segments with IT
organizational performance, development and maturation; and
understanding people and organizations to continuously monitor
assets, partners, suppliers, business processes and outputs.
reviewing operations to continuously optimize performance of
optimize and renew the future customer experience;
engagements, clients are realizing the need to move fast into the
No longer is the process about small pilots or multiple “test”
Digital Transformation for clients is moving into the mainstream.
capturing and analysing customer needs and behaviours to
about changing the customer experience by continuously
this new strategies and positioning. This Digital Transformation is
digital space and are in need of IT service firms to assist them with
Gartner Report: “IT Services Market Share Report 2015” (Updated April 2016).
(*)