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Adopted FY 2016-17 Budget
General Government - Network Services Fund
BUDGET HIGHLIGHTS
The FY 16-17 Adopted Budget is increasing by $620,368, or 4.9%.
The FY 16-17 Adopted Budget includes $300,000 for an upgrade to the City’s computer desktop platform from
Microsoft Office 2007 to Microsoft Office 365.
Efficiency Measures
Percent of Telecom work orders closed within 3 days
96%
96%
96%
96%
Percent of Help Desk calls completed within 3 days
84%
87%
87%
87%
Average response time to critical systems and
applications problems
1 hour or less 1 hour or less
1 hour or less
1 hour or less
% uptime on critical servers to include Lawson,
Kronos, SQL, Web, Exchange, Apps1, etc
92%
98%
98%
98%
% of virtual servers as compared to physical servers
94%
98%
98%
98%
Average response time to helpdesk, systems and
service requests
3 hours
3 hours
3 hours
3 hours
Effectiveness Measures
Percentage of customers rating Network Services as
"good" or "excellent"
99%
98%
98%
98%
Percentage of identified remote sites with network
access
98%
98%
98%
98%
BUDGET SUMMARY
2014-15
2015-16
2016-17
2017-18
Actual
Budget
Adopted
Projected
Expenditures:
Personnel Costs
1,450,160
1,617,976
1,822,669
1,874,786
Maintenance & Operations
7,653,699
8,312,629
8,728,304
8,728,304
Capital Outlay
1,504,477
2,850,000
2,850,000
2,850,000
Total
10,608,336
12,780,605
13,400,973
13,453,090
Total FTE Positions
19.750
20.750
20.650
20.650
Revenues:
Internal Charges
9,525,844
9,714,943
10,040,808
10,040,808
Fund Balance
382,537
113,907
618,600
670,717
All Other
1,430,618
2,951,755
2,741,565
2,741,565
Total
11,338,999
12,780,605
13,400,973
13,453,090