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For the majority of all Hardware House Products that are damaged / defective, missing parts, etc. typically fall under field
destroy, especially items under $100 in value. Requesting credit for defective product can be issued by calling customer
service to receive an RGA number or submitted online through our credit request program.
Also please refer to our limited warranty that applies to many items that we offer.
Non-merchandise claims:
1. Provide the invoice number.
2. Explain the adjustment.
Pricing errors:
1. Provide the invoice number.
2. Provide the amount that should have been charged.
3. Give an explanation of the reason the price is incorrect.
4. Must be filed within 30 days.
Do not deduct any amount from the Hardware House, LLC invoice.
Contact customer service directly to report shortages and overages, damages, mis-shipments and pricing.
Claims for damages should be filed with the carrier or factory, as applicable by the customer.
Hardware House will credit the customer account when the credit memo is received from the vendor.
It is not possible for Hardware House, LLC to research claims over 90 days old. Hardware House, LLC issues credit
promptly upon receiving the credit request.
Hardware House, LLC reserves the right to deny any claims.
Deductions should not be taken without a credit memo issued from Hardware House, LLC.
Pricing errors request must be filed within 30 days.
Overages and shortages must be filed within 7 days.
Damages must be filed within 7 days.
Stock returns must be filed within 30 days to avoid restock fee.
A 20% restock fee applies to any returns filed after 30 days.
No stock returns after 90 days.
VI Hardware House, LLC
www.hardware-house.com