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Quarterly Report - Q3 2017
149,554 Public Website hits | 1,696 Conference Website hits
VWC Website Visits:
Outreach Services
Department Updates
Incoming Calls
2017 Conference
WebFile Registrations
WebFile Paperless Users
CCC Quality Score:
JUL:
Java Crews
AUG:
Marcus Smith
SEP:
Missy Estep
3,146
44
42
9
CLAIMANTS
CLAIM ADMIN.
LAW FIRM/ATTORNEY
PEO
430
149
80
CLAIMANTS
CLAIM ADMIN.
LAW FIRM/ATTORNEY
550
40
50
24
ATTENDEES REGISTERED TO DATE
VENDORS TO DATE
SPEAKERS
UNIQUE TOPICS
47
EXTERNAL COMMUNICATIONS
12
VIDEOS CREATED
2017 Communications
Average Wait Time:
0:00:42
Average Handle Time:
0:05:02
23,020
TOTAL CALLS
21,730
CALLS ANSWERED
344
AVERAGE CALLS PER DAY
Web
File
97
%
Agent of the Month