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32
Quarterly Report - Q3 2017
IS
23
SELF-INSURED
15
CMD
33
ADR
28
Project Management - Production Support
Department Updates
Software Enhancement Tickets (JIRA)
Footprint Tickets
Tickets Closed
TICKETS
CLOSED
WITHIN 3 DAYS
3.3 AVERAGE DAYS TO CLOSE TICKETS
82
%
Issues Closed
Issues Opened
Tickets Opened as of the End of Q3
EDI
265
ENTERPRISE
54
FINANCE
11
VVF
144
CSD
141
JUDICIAL
91
OSD
74
Q2
Q3
100
50
75
25
0
51
> 4 DAYS
229
< 3 DAYS