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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

22

Analysis of Agencies with Revenues Under $1,250,000

2012 Best

Practices Study

Agencies with

Revenues

Under

$1,250,000

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

23.3%

14.3%

0.0%

Decrease the Number of Carriers Represented

3.3%

0.0%

0.0%

Keep the Same Number of Carriers Represented

73.4%

85.7%

100.0%

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

10.0%

0.0%

0.0%

Decrease the Number of Carriers Represented

0.0%

0.0%

0.0%

Keep the Same Number of Carriers Represented

90.0%

100.0%

100.0%

12 Month Plans for Carrier Representation

P&C Carriers

L&H Carriers

Average

+25% Profit

+25% Growth

Service Center Use

Total Personal Lines Commission placed in

Carrier Service Center

24.9%

43.1%

43.1%

Total Commercial Lines Commission placed in

Carrier Service Center

6.3%

1.8%

2.6%

Use of Carrier Service Centers