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National Code of Ethics for Case Management
Case Managers are guided by and implement best practice
standards. In particular, they:
• continually strive to update and extend their professional
knowledge and skills; and
• maintain quality and safe care and advice to their Clients
and others.
3.2.3 Views of Employers
Case Managers maintain loyalty, honesty, support and fidelity
for, and on behalf of, their employers.
3.2.4 Confidentiality
Confidential information obtained in the workplace remains
confidential and regulated as part of the employee/employer
relationship at law.
3.2.5 Private Gain/Benefit
No Case Manager:
• conducts a private practice in competition with their
employer without their knowledge and/or consent;
• uses the resources/intellectual property or take advantage
of an employer for private gain; nor
• directly or indirectly solicits, encourages, demands or
accepts any rewards, bribes, substantial gifts, gratuities
or benefit in respect of acting as a Case Manager.
Case Managers will not exploit a dispute between a colleague
and an employer to obtain a position or otherwise advance
their interests and/or career.
3.2.6 Self Care
Case Managers engage in self-care and strive to achieve
work-life balance.
3.3 Duties to the Profession of Case Management
and Colleagues
3.3.1 Professional Standards
Case Managers recognise, advocate, support, uphold and
advance the values, ethics, knowledge and skills of the
profession of case management. This Code is reflected in
their everyday practice, interactions and dealings with Clients
and others.
In particular, but not limited to the following, Case
Managers:
• hold appropriate qualifications;
• shall not misrepresent professional qualifications,
education, experience or affiliations;
• operate within their scope of practice and in accordance
with their level of education, training and expertise;
• maintain, consolidate and extend their level of
competence;
• exercise professional judgment at all times; and
• identify, support and appropriately act on legitimate
concerns about colleagues’ professional competencies
and/or conduct.
Case Managers shall cooperate with colleagues to promote
professional interests and concerns.
3.3.2 Acknowledgment
Case Managers actively acknowledge any contribution by
colleagues and any other source of original material in any
printed or electronic resource, presentation or lecture.
3.3.3 Professional Reputation
Upholding, supporting, advancing and maintaining the
reputation of the profession of case management is a goal of
each and every Case Manager.
Any Case Manager who replaces, or is replaced by a
colleague in professional practice will act with consideration
for the interests, character and reputation of the replaced
colleague.
Case Managers will avoid conduct or behaviour that brings
the profession into disrepute, such as, but not limited to:
• delivering/providing services, resources and advice which
is objectively ineffective and counter to best evidence
practice;
• not fulfilling commitments made implicitly or explicitly;
• engaging in conduct or behaviour which lowers or brings
into question the reputation and standing of the profession
of case management; and
• engaging in conduct or behaviour which brings into
question whether the Case Manager is a fit and proper
person to provide case management services.
3.3.4 Supervision
Case Managers actively and appropriately provide and/or
offer supervision and support to colleagues.
Any clinical and support staff, students, third parties,
subcontractors and volunteers who are assigned to a Case
Manager will be supported and professionally supervised.
Case Managers take all reasonable steps to ensure that those
being supervised:
• understand and apply the CMSA National Code of Ethics
(2012) and the CMSA National Standards of Practice for
Case Management;
• are provided with professional and adequate supervision;
and
• operate within their scope of practice.
3.3.5 Development of the Case Management Profession
Case Managers contribute to the knowledge and expertise of
the profession of case management by:
• sharing research, practice and knowledge with colleagues
while maintaining Client confidentiality;
• maintaining accurate and timely records of professional
services;
• identifying and addressing critical issues pertaining to
the profession of case management by participating
in discussion within appropriate professional forums,