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E.
24/7 Customer Service
How 24/7 is Provided
AGENCIES WITH REVENUES UNDER $500,000
28
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
Average
+25%
Profit
+25%
Growth
% of Agencies Providing
50.0% 50.0% 33.3%
% Providing
Impact Score*
on Customer
Satisfaction
Website
50.0%
3.83
After Hours Telephone Access/Servicing
58.3%
4.00
Both
58.3%
4.00
Other**
8.3%
5.00
**Pagers, rotating on-call employee, producer’s home phone # provided, carrier service centers, carrier 800
numbers, outsourced to CSR24 Service or Inscope
"I offer flexibility, for
example, appointments
on Sunday nights or at
6:00 AM on Saturdays.
The 'hands-on' approach
we take is easy when
you are a small agency."
1
5
Very
Negative
Somewhat
Negative
Neutral
Impact
Somewhat
Positive
Very
Positive
2
3
4
Impact Scoring*