25 / 186
AGENCIES WITH REVENUES UNDER $500,000
24
EXECUTIVE
PERSPECTIVES
PROFILE
REVENUES/
EXPENSES
FINANCIAL
STABILITY
EMPLOYEE
OVERVIEW
PRODUCER
INFO
SERVICE
STAFF
INFO
TECHNOLOGY
INSURANCE
CARRIERS
APPENDIX
How Time Was Spent
Group L&H CSRs
Average Top 25%
Number
*
High
*
Low
*
Average
Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (as %
of Book Serviced)
*
Insufficient Data -
Chart Not Applicable
How Time Was Spent
Personal P&C CSRs
Average Top 25%
Number
1.7
High
5.0
Low
0.5
Average
Commissions Serviced
$117,299 $193,364
Average Pay ($)
$28,670
Average Pay (as %
of Book Serviced)
24.4%
How Time Was Spent
Marketing
(Placement)
10.7%
Customer
Service
51.9%
Administration
6.6%
Selling New Business
(New or Acct Rounding)
23.2%
Claims
Processing
7.6%
Multi-Line CSRs
Average Top 25%
Number
1.6
High
3.0
Low
0.5
Average
Commissions Serviced
$152,870 $281,550
Average Pay ($)
$25,857
Average Pay (as %
of Book Serviced)
16.9%
Marketing
(Placement)
11.4%
Customer
Service
57.1%
Administration
12.9%
Selling New Business
(New or Acct Rounding)
10.0%
Claims
Processing
8.6%
*Insufficient Data