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Unipres U.S.A. Employee Benefits Brokerage and Consulting Services RFP
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Enrollment, election, qualifying events, and other billing support
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COBRA/retiree issues
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Employee Medicare assistance
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CMS Audit/ Medicare Secondary Payor assistance
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Basic and escalated claim questions/ resolutions
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Issue log tracking of open and pending client service items assigned
by human resources team or resulting from employee interactions
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Medical child support orders and related issues
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Research compliance issues and provide adhoc notices of pending
legislation
Day-To-Day Service
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Provide ongoing support for the addition of any new lines of coverage
or services that may be implemented by client
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Provide updated Benchmarking of plans, costs, and contributions as
needed
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Notify client of pending or enacted legislation or insurance company
policies that may impact administration, plan design or pricing
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Review renewal, amended or new, plan documents for accuracy and
effectiveness
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Provide annual stewardship reports for the purpose of reviewing,
measuring and modifying written 3-year strategy
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Manage vendor relations and issues
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Assist in conducting and/or presenting at benefits committee
meetings, wellbeing committee meetings, Board meetings, and/or
employee focus group sessions
Ongoing Support Activities