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CONF I DENT I A L │ PAGE 54
Benefits Consulting Services RFP
Business Experience
Melodie began her career with CBIZ (formerly Robert D. O’Byrne &
Associates, Inc.) in 1988 as a service representative. After experiencing
and learning all aspects of servicing and administration for clients
ranging in size from 2 – 5,000 employees, Melodie now holds the title of
Director of Client Services where she serves as a mentor and leader to
the entire client services department for the local Kansas City office.
Melodie is responsible for the overall retention and growth of the current
client customer base, and oversees the delivery and quality of services
provided. She also serves as a technical expert and is responsible for
staff recruitment and development, while working closely with local and
national leadership within CBIZ.
Background
Education
Melodie earned a Bachelor of Music degree from the University of
Missouri, Kansas City, but shortly after graduation, moved into the world
of Corporate Business and Insurance.
Community Involvement
Melodie holds the Group Benefits Associate (GBA) designation, is an
active member of the Employee Benefits Professionals Association and
a CBIZ Women’s Advantage Leader.
Melodie Kelley
Director of Client Services
CBIZ Employee Services
Organization
A division of CBIZ Benefits &
Insurance Services, Inc
(816) 945-5223
mkelley@cbiz.com