92 / 97
Analysis of Agencies with Revenues
Greater Than $10,000,000
How Time Was Spent:
Selling New Business (New or Acct Rounding)
12.4%
Marketing (Placement)
18.2%
Claims Processing
5.4%
Customer Service
58.8%
Administration
5.2%
4. Multi-line CSRs
Average
Top 25%
Number
*
High
*
Low
*
Average Commissions Serviced
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
How Time Was Spent:
Selling New Business (New or Acct Rounding)
*
Marketing (Placement)
*
Claims Processing
*
Customer Service
*
Administration
*
* - Insufficient Data
INSUFFICIENT DATA - CHART NOT APPLICABLE
How Time Was Spent
12.4%
18.2%
5.4%
5.2%
58.8%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
Page 92
2003 Best Practices Study