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Analysis of Agencies with Revenues
Greater Than $10,000,000
Average New Comm Produced/Year
$115,634
*
Average Book Managed (Commissions)
$592,752
*
Average Pay ($)
$182,814
Average Pay (% of Book Serviced)
30.8%
* - Insufficient Data
Producer Summary
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
56.5
High
151.0
Low
13.0
Average Commissions Serviced
$348,486
$582,587
Average Pay ($)
$44,424
Average Pay (% of Book Serviced)
12.7%
How Time Was Spent:
Selling New Business (New or Acct Rounding)
2.8%
Marketing (Placement)
25.5%
Claims Processing
3.6%
Customer Service
62.9%
Administration
5.2%
How Time Was Spent
62.9%
25.5%
3.6%
5.2% 2.8%
Selling New Business (New or Acct Rounding)
Marketing (Placement)
Claims Processing
Customer Service
Administration
$0
$50,000
$100,000
$150,000
$200,000
$250,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average New Commissions Produced
Average Top 25%
$0
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
Commercial P&C Group L&H Personal P&C Multi-Line
Average Commissions in Book
Average Top 25%
Page 90
2003 Best Practices Study