Industry News
26
M
arch
2014
•
by edging the slit edges
•
de-layering of coatings
•
grooving of flat surface
and multi-shape profiles
Weld seam preparat ion
without strip edging
with strip edging
Julius Maschinenbau
©
Berger Gruppe GmbH
+49 202 247 42 0
+49 202 247 42 42
Hall 6, stand G 09
Anzeige Tube 2014.indd 1
21.01.2014 07:31:01
Effective service and support
that arrive quickly on site and
on screen
KRAUSSMAFFEI has hired Nizhny
Novgorod to work as a service technician
in Russia to boost its presence in the
region.
“Currently we provide our customers
with an experienced team of two
spare parts managers and six service
technicians assigned to different
regions,” says Zachar Antonovsky,
business unit director for injection
moulding (KraussMaffei and Netstal
brand) and reaction process machinery
in Russia.
These experts can cover any service
related issues customers might have
in Russia and the CIS countries. The
service team will be further expanded
during 2014. KraussMaffei technicians
will be trained on Netstal machines and
vice versa.
The spare parts warehouse, located
close to Moscow’s Sheremetyevo
Airport for ideal logistics, will be greatly
expanded: until the end of January
2014, the number of spare parts
available for the injection moulding
and reaction process machinery will
increase fourfold.
In addition, the KraussMaffei Group
offers a telephone service hotline for
Russia and the CIS states from January
2014 (
).
Options for remote diagnostics are
increasing, too. The technicians can
remotely view the error log, check
the input and output signals, create a
diagnostics file and load or change the
calibration parameters.
“There is more demand in this growing
market for clever and quick solutions,”
states Dmitry Blokhin, service manager
injection moulding (KraussMaffei and
Netstal brand) and reaction process
machinery.
All competences are clustered in
the new ‘service & solutions’ service
programme of the KraussMaffei Group,
which has been restructured according
to current customer requirements.
The service offering is divided into four
phases: start-up, utilisation, optimisation
and phase out.
Thanks to this solution-orientated
approach, customers can maintain their
production efficiency and safeguard
their investment.
KraussMaffei Group
– Germany
Website:
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