82 / 185
Average Top 25%
How Time Was Spent
Commercial P&C CSRs/Account Managers
Number
5.9
High
11.0
Low
1.7
Average Book Serviced (Commissions) $327,383 $526,274
Average Pay ($)
$44,789
Average Pay (% of Book Serviced)
13.7%
Group L&H CSRs/Account Managers
Number
1.9
High
4.0
Low
0.3
Average Book Serviced (Commissions) $293,684 $525,875
Average Pay ($)
$34,523
Average Pay (% of Book Serviced)
11.8%
Personal P&C CSRs/Account Managers
Number
6.3
High
20.0
Low
1.0
Average Book Serviced (Commissions) $170,690 $245,330
Average Pay ($)
$34,792
Average Pay (% of Book Serviced)
20.4%
Multi-Line CSRs/Account Managers
Number
*
High
*
Low
*
Average Book Serviced (Commissions)
*
*
Average Pay ($)
*
Average Pay (% of Book Serviced)
*
82
2007 Best Practices Study | Agencies with Revenues Between $2,500,000 and $5,000,000 | Service Staff Info
Appendix
Insurance
Carriers
Technology
Service
Staff Info
Producer
Info
Employee
Overview
Financial
Stability
Revenues/
Expenses
Executive
Perspectives
Profile
Agencies with Revenues Between $2,500,000 and $5,000,000
Productivity—CSRs
Administration
4.1%
Selling
New Business
7.7%
Customer Service
63.4%
Claims
Processing
4.4%
Marketing
(Placement)
20.5%
Customer Service
39.6%
Administration
9.9%
Selling
New Business
14.6%
Claims
Processing
11.9%
Marketing
(Placement)
24.0%
Customer Service
51.8%
Administration
3.2%
Selling
New Business
19.2%
Claims
Processing
5.7%
Marketing
(Placement)
20.0%
Insufficient Data
*Insufficient Data