2007 Best Practices Study

2007 Best Practices Study | Agencies with Revenues Between $2,500,000 and $5,000,000 | Technology

Appendix

Insurance

Carriers

Technology

Service

Staff Info

Producer

Info

Employee

Overview

Financial

Stability

Revenues/

Expenses

Executive

Perspectives

Profile

Agencies with Revenues Between $2,500,000 and $5,000,000

Real Time Interface

Via Proprietary Carrier Website

Impact on

Personal Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

100.0%

Claims Reporting

75.0%

Loss Runs

79.2%

Rate/Quote

91.7%

Policy Issue

100.0%

Endorsements

100.0%

% of Agencies

Number of Real-Time Inferfaces

None

6.9%

1-3

6.9%

4-6

37.9%

7-10

31.0%

11+

17.2%

Impact on

Commercial Lines Functions

% Having Function

Effectiveness/Efficiency

Very Negative

Very Positive

Inquiry—Billing, Policy, Claims View/Status

96.4%

Claims Reporting

82.1%

Loss Runs

100.0%

Rate/Quote

92.9%

Policy Issue

96.4%

Endorsements

96.4%