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A
Corporate and social responsibility report
Annex III -
Building client’s trust with fully available and secured platforms and reinforcing value for clients
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Worldline
2016 Registration Document
management.
international processes in line with the ITIL best practices, such
as change management, configuration management, incident
Because technology and organization are not enough to ensure
a good level of availability and security, Worldline rolled out
study leads to main evolutions as free chilling and adiabatic
systems deployment, low power servers implementation and
metrics, Worldline has carried out an audit on the entire scope
of the infrastructures and identified levers of improvement. This
Those key topics are shared frequently with the market and
many customers. Based on Power Usage Efficiency (PUE)
carbon free contracts with electrical energy providers.
the cooling, energy and data room equipment, every asset is
managed by a real-time centralized monitoring. This end to end
Worldline has developed a strong expertise on datacenter
infrastructure design and management. From the building to
improvement programs to reduce the environmental footprint.
energy consumption and carbon emission optimization are also
sensitive topics managed through dedicated continuous
management is key for the delivery of High Critical Real-time
Services with strict Service Level Agreements (SLA). In this area,
expectations. This certification also brings new levers on IT
wastes reduction, especially on servers recycling process.
are certified today, rewarding the efficient work done by all the
teams in charge of IT infrastructure and meeting client’s
project was completed in 2016. The datacenters: La Pointe,
Dassault, Vendôme, Brussels and the technical room in Frankfurt
In addition to the PUE enhancement, an ISO 14001 certification
contributing to better energy management area.
resources. The largest part of new deployments including
rebuild of existing platform, use virtualization technologies,
Virtualization is systematically considered for all deployments,
allowing significant consolidation and optimal use of technical
massive volume/low cost segment, allowing consolidation and
reducing environment impacts.
object storage solution: “REDCURRANT”. This intelligent storage
system based on grid computing approach addresses the
demands, Worldline has designed and developed a specific
In addition, to offer a best in class solution for new Big Data
Thanks to those Green IT Solutions, the main benefits are:
Energy consumption efficiency;
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IT infrastructure optimization;
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Reduction/neutralization of carbon emission;
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High quality and agility for services production;
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Costs reductions (virtualization, SaaS, Red Current).
●
Worldlinemonitoring process
datacenters and the services delivered to its customers are
monitored by a 24/7 First Line Support team. The role of the
To ensure the highest platforms’ availability, Worldline
First Line Support team is:
of the client services;
To ensure the permanent follow-up of the correct availability
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accordance with the SLA;
To fix any incident with a maximum of autonomy in
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To track all the incidents and report to the management;
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needed.
To coordinate with the second Level Support teams if
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Line Support team is trained to get a large range of technical
skills. The team is dispatched on 2 different sites to ensure a
To reach a high quality of delivering in problem solving, the First
non-stop service in case of major disaster.
The Monitoring is fully automated and industrialized:
and send to a centralized tool;
Any risk of potential dysfunction is automatically detected
●
then a predefined procedure is applied;
The information received is analyzed in a global context and
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auditable.
Any alert received or any action launched is tracked and
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monitoring by providing its pilots with reliable monitoring tools
including a high level of industrialization and robustness.
Worldline is engaged in a permanent process to strengthen the
monitoring team who is responsible to ensure that applications,
network, servers remain fully operational to deliver the services
to its customers.
The high availability of Worldline’s platforms is related to
secured and redundant technical infrastructure and to the
Driving client’s sustainability challenges withWorldline sustainable
A.2.2
portfolio
[GRI 203-1] [AO7] and [GRI 103-2 Indirect Economic Impacts]
sustainability challenges that they face in their business and
marketplace. Worldline customers get a large range of
provided services.
sustainable offers that takes into account the clients’
environmental, economic and social needs adding value to the
Worldline supports actively its clients to manage efficiently the
sustainability experts against 24 criteria over 4 dimensions:
Environment and climate change, Social progress, Economic
offer has been screened by the product managers and the
benefits and Citizen comfort.
performed with the Atos group a detailed and analytical
sustainability analysis of each one of its offers. Each sustainable
In order to measure its high business value and the contribution
to the sustainability performance of its clients, Worldline has