291 / 354
A
Corporate and social responsibility report
Annex III -
Building client’s trust with fully available and secured platforms and reinforcing value for clients
291
Worldline
2016 Registration Document
KPIs overview
A.2.4
Worldline
2016 Perimeter
2015 Perimeter
GRI code KPI Name
2016
2015
2014
employee
Per
revenue
Per
Per
employee
Per
revenue
WL1
Services availability rate
Services availability rate
99.88% 99.81% 99.74%
-
100%
- 100%
WL2
Innovation & Business
Percentage of PhD and PhD students at
R&D department
45% 46% 30% 100%
-
100% -
Number of WIN members
44
45
42 100%
-
100% -
External awards success rate
50% 20% 30% 100%
-
100% -
GRI102-44 Customer satisfaction survey
Tactical surveys (range from 0 to 10)
Overall customer satisfaction from
7.67
7.26
6.67
-
100%
- 100%
GRI201-2 Financial implications and other risks and opportunities due to climate change
Financial implications and other risks and
opportunities due to climate change
Qualitative Qualitative Qualitative
-
-
-
-
GRI203-1 Development and impact of infrastructure investments and services supported
Development and impact of infrastructure
investments and services supported
Qualitative Qualitative Qualitative
-
-
-
-
AO7
Revenue of “Sustainability offering”
(in € million)
Total revenue of “sustainability offering”
586
575 disclosed
Not
-
100%
- 100%
Mobility & e-Transactional Services –
Total revenue of “sustainability offering”
180
186 disclosed
Not
-
100%
- 100%
Percentage of total revenue of
“sustainability offering”
Mobility and eTransactional Services –
31% 32%
Not
disclosed
-
100%
- 100%
Merchant Services & Terminals –
Total revenue of “sustainability offering”
175
166 disclosed
Not
-
100%
- 100%
Percentage of total revenue of
“sustainability offering”
Merchant Services & Terminals –
30% 29% disclosed
Not
-
100%
- 100%
(in € million)
Financial Processing & Software Licensing
– Total revenue of “sustainability offering”
231
224
Not
disclosed
-
100%
- 100%
– Percentage of total revenue of
“sustainability offering”
Financial Processing & Software Licensing
39% 39%
Not
disclosed
-
100%
- 100%
AO10 Initiatives regarding Innovative Services/Products Developments
Customer Innovation Workshops
delivered in GBU’s
10
17
18
-
100%
- 100%