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A
Corporate and social responsibility report
Annex III -
Being a responsible employer
296
Worldline
2016 Registration Document
Taking into account employee expectations
[WL4] and [AO2]
A.3.2.2
Employees satisfaction – Great Place to Work ® survey [AO2]
2016
Great Place to Work Trust Index
57%
Great Place to Work ® survey [WL4]
2016
Response rate
79%
2016
Management trusts people to do a good job without watching over their shoulders
74%
People here are given a lot of responsibility
72%
Management shows appreciation for good work and extra effort
51%
Management genuinely seeks and responds to suggestions and ideas
53%
Management involves people in decisions that affect their jobs or work environment
51%
improvement that they would like to see the Company address.
view of employee objectives and expectations and the areas for
independent Great Place to Work institute ®, provides a detailed
This international survey, which is administered by the
complete the annual satisfaction survey, Great Place to Work.
representative bodies, Worldline asks all of its people to
In addition to holding formal discussions with staff
respect, fairness, pride and camaraderie. In 2016, 17 countries
The survey is structured around five dimensions: credibility,
of Worldline’s employees [AO2].
took part in the Great Place to Work
®
survey, representing 100%
The response rate for the participating countries was between
10 points by 2020.
to increase the overall level of employee satisfaction by
on analysis of the results. The purpose of the action plans will be
established for Worldline and for each individual country based
be considered as representative. A global action plan will be
65% and 100%. This clearly means that the results obtained can
dialogue (local initiatives)
Raising awareness and encouraging
A.3.2.3
diversity, Worldline supports local geographies to set up their
To promote individual initiatives, personal creativity and local
updates and enriches its action plan.
own initiatives. On a quarterly basis, each geography defines,
Worldline India
Recognition.
Conditions, Working together & Collaboration and Pride and
WB@W that we have chosen for India are: My Working
employees’ wellbeing at Worldline in India. The 3 tracks of
Many activities have been set up in order to improve
the group of employees “Dhamaal Buddies” (i.e. fun buddies)
involvement from all departments, the Company counts with
Also, in order to improve participation and have higher
will potentially be and the best way to execute it.
that is involved on each activity by evaluating how effective it
Some of the activities that have been implemented are:
categories);
marathon held in Mumbai (half marathon and Dream Run
Worldline India employees participate in the massive
Standard Chartered Mumbai Marathon: every year, some of
●
color sweets were distributed to all employees;
patriotic vigor and sang the national anthem with gusto, tri
Republic and Independence Day: the entire office wore in
●
women employees as well;
special way and a health checkup was organized for all
healthy relationships. Also, offices were decorated in a
held an educative session for women on the secret of
Women’s day celebration: a representative of “Art of Living”
●
contributions from employees coming from different
100% “home made” local magazine with enthusiastic
departments and regions;
Worldline Se: Worldline India published the fifth edition of its
●
individual rewards and recognition;
it is the moment where employees receive team and
management to interact and provide business updates. Also,
Town hall: is an opportunity for employees and top
●
talents.
organized, also an event where employees showcased their
Various activities: football and cricket tournaments were
●
Worldline Latam
order to have meetings and roundtables with employees, to
The management team has visited sites outside Buenos Aires in
create their own Great Place to Work action plans.
the protagonists of building success and allowing them to
development activities are implemented by making managers
opportunities and to get their feedback. Also, leadership
share with them the strategy of the Company, the market