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A
Corporate and social responsibility report
Annex III -
Building client’s trust with fully available and secured platforms and reinforcing value for clients
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Worldline
2016 Registration Document
sustainability of the markets where it operates by contributing to
the clients’ business transformation:
As a result, Worldline payment and digital solutions and
products positively leverage the different dimensions of
the encouragement of a paperless society and improving
the efficiency of transportation and therefore the reduction
a positive impact in the fight against climate change by
reducing the pollution and production of waste thanks to
of CO
2
emissions thanks to its Live Traffic solutions and
remote payment solutions among others;
The Environmental benefits of Worldline’s solutions produce
●
notifications of Worldline’s CRM services among others;
interacting in real time with them thanks to personalized
reduces the processing timings and reduces the need of a
physical wallet and to increase their customers’ loyalty by
The Economic benefits of Worldline’s solutions enable its
●
clients to save time thanks to a quicker user journey that
online accessibility by easing the payment phase and
making accessible to all operations that before represented
The Social benefits of Worldline favor digital inclusion and
●
some level of restriction like the payment terminals that can
be used by blinded people among others;
services that allow securing process from end to end also
The governance, trust and compliance benefits of Worldline
●
reinforce the fight against fraud and corruption by delivering
guaranteeing security, privacy and data protection.
Improving operational effectiveness
A.2.2.1
and transforming businessmodels
bymeeting the sustainability
challenges of Worldline’s clients
are the following:
represents 46% [AO7] of the total revenue and the offers
screened as the ones having a bigger impact on sustainability
analysis performed on 2016, Worldline’s sustainable portfolio
engaged on creating value for customers by illustrating the
sustainability of its solutions. As a result of the sustainability
As a champion of the digital transformation, Worldline has
Digitization
paperless processes, to fight against deforestation and to reduce
energy costs such as for document storage and transportation.
Also, the digitization solution contributes, thanks to the
that favor digital inclusion by the increasing of connectivity that
allows to provide services available everywhere and anytime.
improved citizenship empowerment by providing easily
accessed digital services and information for everyone and also
Worldline offers e-contract, e-signature, e-archiving and e-safe
solutions that are secure, simple and efficient that enable an
Helping to reduce costs by half compared with traditional paper
and Authentication Services and therefore reducing fraud and
cyber threats.
based processes mean for customer greater efficiency,
accuracy and traceability in line with the European Identification
Online banking
resources because it is possible to consult digital versions of
account documents.
contributing to the reduction of transportation and fostering
paperless process that contribute to the saving of natural
Worldline’s online banking solution enables customers to
provide digital banking services anytime and anywhere
inclusion.
their customized secure online banking services in countries
with limited access to banking services boosting the digital
help banks and financial institutions to develop and enhance
funds and purchase securities online. It facilitates the
transactions thanks to mobile applications. Finally, this service
Worldline’s online banking service also allows the end user to
save time in daily life by consulting account balances, transfer
SEPAOBeP
sustainability performance.
Thanks to the SEPA OBeP solution, the payment process moved
from card only to alternative payment means with Direct Debit
proposed by banks, allows companies to improve their
and Credit Transfer. This change, required to face the revolution
in payment usages by capitalization of the digital channel
all circumstances whatever the electronic device). Furthermore,
it allows mutualization of resources and drives a reduction of the
accessibility (online banking, mobile app) and flexibility to
citizens and consumers in a global economy (universal access in
(e-Government) and more collaborative ways of working
(scheme organization). More generally, it provides greater
SEPA OBeP powers the development of citizen services
need of physical infrastructure.
Terminals
Worldline’s terminals count with the ECMA 370 declaration that
compliance with the Reach and RoHS directives.
recycling of end of life products, batteries and packaging
material free from ozone depleting substances and in fully
parameters. With this, the Company ensures that its terminals
are integrated within a certified system for collection and
integrates essential environmental measures positioning its
devices in the industry best of class of the addressed
people’s life easier by providing to blind people a secured way
to pay in the physical world thanks to and audio assistance
provided on their smartphone and guiding them all along the
transaction on the payment terminal.
In addition, thanks to its Voice Over POS terminal, that was an
idea coming from its employees, Worldline makes the disabled