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9
Operation and financial review
Commercial activity
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Worldline
2016 Registration Document
Commercial activity
9.9
Main signatures
9.9.1
expansion of value added solutions and innovation.
product roadmap of the Company and perfectly illustrate its
presented thereafter. These signatures confirm the quality of the
trends of non-cash payment in Europe, on international
growth strategy, which is based, beyond the secular growth
2017 Commercial activity was satisfactory, particularly in terms
customers. Main achievements per Global Business Lines are
of new customers gained and new solutions sold to existing
Merchant Services &Terminals
Dutch banks for three years. In Online Services, a number of
the Netherlands, as well as the renewals of major contracts with
extended all major contracts with retailers in Belgium and in the
since the introduction of a specific pricing structure, and
positive momentum, with new retail customers in France and in
Netherlands. The Payment Terminal division confirmed its
dynamic in 2016. In Commercial Acquiring, Worldline maintained
The commercial activity in Merchant Services & Terminals was
payment for low value purchases, which increased by over 30%
its market leader position in Benelux and notably promoted card
new contracts were signed with various large enterprises and
of Worldline omni-channel solutions included in particular the
governmental institutions in France. The commercial successes
solutions with several large European retailers or brands.
implementation of digital retail concepts and of merchant wallet
Financial Services
markets across Europe. In this respect:
renewal and extension of key contracts in the Group’s home
Germany for payment back-office processing, as well as the
included the win of several new clients such as Degussa Bank in
Key commercial successes of Financial Services in 2016
3D-Secure in Denmark, Sweden, Finland, Norway and the
Worldline’s ACS solution to secure e-commerce with
Worldline’s footprint in the Nordic market;
United Kingdom. These two contracts further strengthen
Finnish bank OP was extended until 2025 and a new
In December
2016, the card processing contract with the
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cardholder customer service. Also, Danske Bank chose
contract was signed for the outsourcing of the bank’s
The iDEAL processing contract with ING was extended as
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with electronic identity services for the Dutch community
well, with more complete iDEAL functionalities combined
itself as a trusted supplier of these functionalities and is
(iDIN). Through this deal, equensWorldline has positioned
Dutch banking groups;
confident its technologies will also be of interest to other
won the ATM Global management contract for a French
Capitalizing on an existing client relationship, the Group has
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bank.
digital transformation was reconfirmed by the extension of the
The Group’s ambition to support financial institutions in their
aim to develop further digital services for customers. Beyond
business relationship with Sparda-bank for six years, with the
further growth with Philippine’s EastWest Bank choosing the
Europe, the payments security services business achieved
solution by the Bank of Bhutan.
Group’s ACS solution and the launch of a prepaid currency card
services have shown good progress with a further HCE launch
In the broader sense of innovation, the mobile payments
good traction in continental Europe. To secure further future
Furthermore, Worldline’s Instant Payments solution has shown
development programs “Virtual Accounts” and “Payments 2.0”.
growth, the Group went into production of phase 1 for its
and a pilot for mobile person to person (“P2P”) payments.
API (Application Programming Interface) developer portal, which
The Group reached a new innovative milestone by launching an
co-creation of products, services and solutions.
will accelerate the time-to-market for clients and supports
Mobility & e-Transactional Services
customers or new services sold to existing customers). Indeed,
been solid in 2016, with a high level of new business signed (new
particular:
significant new contracts were signed in 2016 and include in
Commercial activity in Mobility & e-Transactional Services has
In e-Consumer & Mobility:
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cutting edge semantic search service, allowing real time
services,
access to various banking services including payment
The provision of a omni-channel Cloud Contact solution
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the cloud including voice, chat, email and video as well as a
for a large French bank: Worldline will provide a solution in
program to two new strategical geographies in an
The extension of the current B/S/H “Home Connect”
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B/S/H appliances;
enlarged scope in order to connect tens of millions of
related accounting and payment;
companies per annum through 6 public transport
passengers will be served by the connected transport
covers the provision of ticketing services, as well as the
companies operating in major German cities. The solution
Germany a state of the art ticketing retail system according
In e-Ticketing, the Group will implement for a city in
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to German regulation and eTicketing standard. 800 million