COB Playbook

Important

This playbook is designed to assist teammates with important

information pertaining to Coordination of Benefits (COB).

COB plays a huge part in ensuring that coverage is set

appropriately for our patients. Most patients we encounter

have more than one insurance plan, so being able to set

coverage correctly is what makes us world class!

This playbook can be used in a variety of ways due to the

information that is available. For example, you may need a

quick refresher on how patients can become entitled to

Medicare. Or maybe you need more information on how to

set coverage if a patient is incarcerated. Maybe you have a

patient that has two commercial insurances and you are not

sure which plan should be billed first. You will find this

information and more in this playbook.

DaVita lives the core values everyday and although all of the

core values are important, Continuous Improvement is a core

value we strive to excel in. Because of this, our processes may

change over time. If you see information in this playbook that

may be outdated or needs updating, please reach out to

training or your leadership. The training team will work with

leadership to make sure information is updated to align with

our current policies and procedures.

You can email your leadership directly or to