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Downstream Impact
•
Send Forth Ripples
•
Billing
•
Collections
•
Center
Digging Deeper &
Critical Thinking
•
Short-Term Impact
vs Long-Term
Impact
•
Dig Deeper! Find
the Root Cause!
Communication &
Customer Service
•
Clearly Stated
Expectations
•
Explain the “Why”
•
Professional and
Courteous
•
Build Relationships
Three Themes