155 / 168
2015 Best
Practices Study
Agencies
with Revenues
Over
$25,000,000
155
Analysis of Agencies with Revenues Over $25,000,000
Key Benchmarks
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Service Staff Info
Technology
Insurance Carriers
Appendix
Note: See page 163 for an explanation of column headings
Average
Top 25% Profit Top 25% Growth
Service Center Use
% of Personal Lines Commission placed in
Carrier Service Center
20.2%
20.4%
*
% of Commercial Lines Commission placed in
Carrier Service Center
1.3%
0.8%
0.3%
Use of Carrier Service Centers
Average
Top 25% Profit
Top 25% Growth
Carrier Representation
Personal Lines P&C
National
16.6
13.4
9.0
Regional
12.4
9.3
20.7
Total
29.0
22.7
29.7
Commercial Lines P&C
National
55.9
25.6
52.7
Regional
39.3
27.5
19.0
Total
95.3
53.1
71.7
Group L&H / Financial
Total Life, Health, Disability, LTC,
Retirement Products, and Other
86.7
89.2
86.3
Carriers
Average
Top 25% Profit Top 25% Growth
% of Total Commission & Fee Revenue Derived from Direct Versus Indirect Appointments
INDIRECT Carrier Appointments
19.5%
14.4%
18.3%
DIRECT Carrier Appointments
80.5%
85.6%
81.7%
Carrier Appointments
*Insufficient Data