152 / 168
2015 Best
Practices Study
Agencies
with Revenues
Over
$25,000,000
152
Analysis of Agencies with Revenues Over $25,000,000
Key Benchmarks
Profile
Revenues
Expenses
Profitability
Employee Overview
Producer Info
Service Staff Info
Technology
Insurance Carriers
Appendix
Note: See page 163 for an explanation of column headings
Service/Sales Support Staff
Average
Top 25%
Commercial P&C Service/Sales Support
Number
87.8
High
219.9
Low
34.0
Average Revenue per Staff
$349,515
$494,080
Total Commercial Service Payroll ($)
$5,590,359
Payroll (as % of Total Commercial Revenue)
19.7%
Bonds P&C Service/Sales Support Staff
Number
5.4
High
13.0
Low
1.0
Average Revenue per Staff
$424,601
$641,997
Total Bond Service Payroll ($)
$419,114
Payroll (as % of Total Bond Revenue)
21.1%
Personal P&C Service/Sales Support Staff
Number
12.3
High
38.5
Low
1.0
Average Revenue per Staff
$244,406
$439,582
Total Personal Service Payroll ($)
$587,863
Payroll (as % of Total Personal Revenue)
26.6%
Group L&H Service/Sales Support Staff
Number
33.2
High
80.9
Low
9.0
Average Revenue per Staff
$415,814
$591,172
Total Group L&H Service Payroll ($)
$2,174,585
Payroll (as % of Total Group L&H Revenue)
16.4%
Individual L&H Service/Sales Support Staff
Number
3.1
High
14.0
Low
1.0
Average Revenue per Staff
$401,451
$1,292,014
Total Individual L&H Service Payroll ($)
$168,179
Payroll (as % of Total Individual L&H Revenue)
15.1%
Multi-Line Service/Sales Support Staff
Number
*
High
32.0
Low
5.0
Average Revenue per Staff
*
*
Total Multi-Line Service Payroll ($)
*
Payroll (as % of Total Multi-Line Revenue)
*
*Insufficient Data