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2015 Best

Practices Study

Agencies

with Revenues

Between

$2,500,000 and

$5,000,000

63

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Service Staff Info

Technology

Insurance Carriers

Appendix

Note: See page 163 for an explanation of column headings

Revenue Growth by Source

(continued)

Historical Organic Growth

(in Net Revenue)

Future Growth

Percentage of agencies considering line of business as

very important

to growing agency’s revenue over the next 3 years

Surety-Bonding

25.5%

76.6%

63.8%

14.9%

38.3%

27.7%

Personal P&C

Small Commercial P&C

Individual Life & Health

Group Medical/Health Insurance

All Other Group Benefits

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2007

2008

2009

2010

2011

2012

2013

2014

2015

10%

–10%

20%

30%

40%

0%

15.7% 14.1%

31.3%

0.6%

4.1%

12.1%

–1.6%

0.7%

10.0%

0.2%

–1.3%

6.7%

1.1%

3.6%

12.5%

3.0%

7.6%

12.2%

9.5%

11.7%

20.0%

7.8% 6.0%

19.1%

9.1%

10.9%

21.9%

Average

Top 25% Profit

Top 25% Growth