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Morgan Hill, California
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Zucker Systems
In addition to processing the above planning application permits, the Development
Services Tech and POD will also review and sign off on routine building permits,
such as basic accessory structures that meet required setbacks and height limitations.
Figure 8 below, shows the general flow of a typical over-the-counter planning process
for administrative approvals.
Figure 8
General Over-the-Counter Administrative Approval Process
The process typically takes less than 20 minutes, but processing time is not yet
measured (see our below recommendation for establishing a performance measure for
serving walk in customers). The process generally works as follows:
1.
The applicant makes a submittal at the Development Services counter anytime
during normal business hours, Monday through Friday to either the
Development Services Technician (DST) or the Planner on Duty (POD),
whoever is available;
2.
The (DST) or (POD) reviews the submittal against a checklist to make sure it is
complete, meets code requirements and is eligible for over-the-counter
approval;
3.
The Planner logs the project into the log book and the Tide Mark Permit
Tracking, takes in the fee and provides a written receipt;
4.
The (DST) or (POD) may collaborate with building, fire, engineering or others
as needed to review before approving;
Application Submitted at
the Counter to Dev. Serv.
Tech or Planner on Duty
(POD) anytime M-F
Dev. Serv. Tech
or POD Screens
Application for
Requirements/
Eligibility
All
Information
Submitted &
Eligible
Yes
No
Dev. Serv. Tech or
POD may confer with
Engineering, Building,
Fire, Parks Staff as
Required
Dev. Serv. Tech or
POD Stamps / signs
plans/permit; copy to
applicant
Application is
Approved
(stamped) over
the Counter
revise/resubmit
Dev. Serv. Tech
or POD logs into
book; takes fee
and writes receipt
Building Permit
May Be
Required for
Signage