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Morgan Hill, California
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Zucker Systems
Table 6
Building Division Staff FY10/11 to FY14/15
The process of quantifying the resources necessary to meet a specific service demand
requires a level of personnel time tracking that does not currently exist in Morgan
Hill. Management is left to make broad assumptions that staff is working at its
capacity, while maintaining appropriate quality control, and faced with the result that
the desired performance standards are not being met, must conclude that more staff is
needed. Thus, an incremental approach is adopted that adds staff and subsequently
measures the resultant impact on the desired performance standard. A review of the
historical staffing levels for the Building Division (see Table 6) would support the
idea that this approach is being utilized. It should be noted that the Building Official
has taken a cautious approach, consistent with the City philosophy of avoiding the
need for future layoffs, by augmenting staff resources through a combination of
overtime and full-time, part-time and contract staff. However, the fact that customers
have occasionally needed to wait us much as two weeks to receive an inspection
suggests that these measures are being initiated too late in the process to meet
customer needs. The process should continue to be utilized, but the threshold for
initiating the measures needs to be much earlier, well before excessive delays are
experienced. Integrating the inspection module with the new TRAKiT system, along
with its real-time reporting capabilities, should give the Building Official and
Building Inspector Supervisor earlier notification of the potential for delayed
inspections.
52.
Recommendation:
The Building Official should continue to adjust staffing
levels to meet service demands by employing a combination of overtime
and full-time, part-time and contract staff. This should be completed as
soon as possible to meet performance standards and customer
expectations.
Building Division
FY 10/11
FY 11/12
FY 12/13
FY 13/14
FY 14/15
FY 15/16
Building Inspector
2
2
2
3
3.5
4.5
Code Enforcement
1
1
1
1
1
1
Fire Inspector
0
0
.5
.5
.5
.5
Plan Examiner
0
0
0
0
0
0
Development Services
Tech
2
2
2
2
2
2
Building Official
1
1
1
1
1
1
Municipal Services
Assistant
0
.5
.5
.5
.5
1
City Geologist
1
1
1
1
1
1
Total FTE’s
7
7.5
8
9
9.5
11
% Change
0%
+7%
+13%
+6%
+16%