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Morgan Hill, California
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Zucker Systems
Several jurisdictions have witnessed a substantial reduction in the number of morning
phone calls requesting an ETA by simply posting the Inspectors daily route on the
website. Customers are advised during permit issuance to check the website on the
day of their inspection to determine where their property falls on the route list. While
not giving a specific time, this approach gives customer a general sense of when the
inspection will be performed. In addition, many jurisdictions have now directed their
Inspectors to call the customer approximately 30 minutes prior to anticipated arrival.
Customers report that this type of program goes a long way in demonstrating the
jurisdiction’s respect for the customer’s time.
67.
Recommendation:
Once the Inspector’s daily route has been established
the Building Inspector Supervisor should see that it is posted on the
Building Division’s web page to provide customers with an ETA for the
Inspector.
68.
Recommendation:
Building Inspectors should make an effort to call
customers approximately 30 minutes prior to their anticipated arrival on
site.