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Morgan Hill, California
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Zucker Systems
70.
Recommendation:
The Economic Development Manager and Economic
Development Coordinator position job descriptions should be updated.
Marketing Materials/Handouts
Staff noted that they are working on updating market demographics, as it is part of
their regular work program, which is good. In addition, staff identified a need for a
handout that explains how to start a business.
71.
Recommendation:
The Economic Development Manager should create
a handout that explains how to start a business and post it on the Division
web page.
Meetings
Economic Development staff is collocated with other Community Development staff
in the Development Services building. Meetings are held between the two staff
members as needed to strategize on work efforts and solve problems. In addition,
Economic Development Staff stated they sometimes attend Department-wide
meetings to help facilitate communication and coordination across the Department.
Staff also said that they attend DRC meetings on occasion and are often involved in
developer meetings involving key economic development proposals with Community
Development Management and other staff outside of the development review process.
72.
Recommendation:
The Economic Development staff should regularly
attend Department wide meetings to facilitate communication and
coordination across Department functions.
Ombudsman Services
The staff interviewed said that they offer Ombudsman Services. The Economic
Development web pages indicate Ombudsman Services are available for small
business and other businesses in their interactions with City departments. The
Ombudsman Service is generally described as a service where staff can act as
mediators to help build consensus when development-processing disputes arise. In
addition, as Ombudsmen, Economic Development Staff said that they can work with
staff from other development-related city departments to ensure projects moves
through the development process as smoothly as possible.
Staff noted that their Ombudsman services generally focus on non-residential
projects, however, they have and will provide assistance for residential projects that