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3. Do you provide a separate team apart from the ongoing administrative service team
for implementation responsibilities?
Yes.
Implementation Team
The implementation process will begin with the assignment of a VALIC home office team.
This team will be led by an assigned relationship manager who will remain as the main point
of contact after the implementation process is completed and will be responsible for
coordinating all aspects of the servicing model being designed. In addition, an
implementation consultant will be assigned to coordinate all aspects of recordkeeping setup,
trading responsibilities and data conversion.
4. What process can you offer to move existing assets for individual participants who
want to move to the new service provider?
VALIC’s advisors can meet with individual participants to discuss moving their balance to
VALIC and help them determine if it is in their best interests to do so.
6. What type of education do you provide to inform employees of their rights to move
assets to a new service provider?
VALIC offers a wide selection of written educational materials and we can host financial
planning seminars for your employees at your site or a site of your choice. Information that
can be provided includes public information about the current provider, VALIC’s fund
performance information, product highlights and forms for completing transfers to new
providers, as well as other financial management topics related to savings, investing, and
retirement planning.
7. What involvement will be required from us during the conversion process?
VALIC requires a minimal time and resource commitment from Springfield R-XII School
District personnel during all phases of our relationship including enrollment, conversion and
ongoing operations. However, VALIC requests assistance from Springfield R-XII School
District to establish effective communication channels. It will be necessary for VALIC
representatives to meet with Springfield R-XII School District’s staff to discuss how, when
and where to contact employees. In addition, VALIC would like assistance with arranging
facilities for group meetings and to coordinate our attendance at employee benefit fairs.
8. How do you monitor the effectiveness and quality of your conversion process and
team?
VALIC's implementation team employs a quality assurance program that utilizes both an
automated process and manual verification to ensure the integrity of the historical data at
the time of the conversion. Our processes include full testing of conversion data to ensure
the accuracy of the information and performing quality assurance for all data records
utilizing advanced techniques including control totals, reconciliations and data mapping.