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5. Describe your documented disaster recovery plan. How often do you test your
recovery system?
VALIC implemented a formal disaster recovery system when our proprietary recordkeeping
system was implemented in 1985.
VALIC has implemented a “self-recovery” strategy for disaster recovery of open systems
applications. In the event of a disaster, critical applications running in our Fort Worth, Texas,
data center would be recovered at a facility in Livingston, NJ. Critical data is replicated from
the Fort Worth data center to the Livingston facility on a daily basis. In the event of a
disaster at the Fort Worth data center, technical recovery teams would restore the
infrastructure, databases and applications to the most current recovery point as dictated by
business requirements. Upon completion of the recovery process, the VALIC network would
be rerouted to the Livingston facility and would resume business critical operations.
VALIC currently contracts with a third-party vendor for workgroup recovery in the event the
home offices become unusable. Business users would be relocated to the nearest
workgroup recovery site or to another appropriate location. Operations would continue at the
workgroup recovery site until the damaged facility was repaired or a suitable alternate facility
was acquired. The third-party vendor location containing adequate space for our business
users is in Grand Prairie, Texas.
VALIC has implemented a “self-recovery” strategy for disaster recovery between our 2
primary AIG data centers that offer full fail over capability between Fort Worth, TX and
Livingston, NJ in the event of disaster. This includes VALIC’s primary recordkeeping system.
Data and systems are continuously replicated near real time between the 2 primary AIG
data centers in Fort Worth, TX and Livingston, NJ
The disaster recovery plans are tested annually. Our last test was conducted August 2016
with satisfactory results.
(a) Loss of inbound telecommunications services by the carrier
Our networks are designed to use redundant or alternate carriers and equipment, so
that there is no single point of failure anywhere. Should all telecommunications
services fail in a particular location, we are able to relocate our websites to alternate
systems facilities.
(b) Individual system failure including the following systems: PBX, IVR, application
server, case management system
Individual system failures are handled by the Information Technology Application
Support department through normal production support procedures. The VRS and
critical application servers have redundant architecture so that a failure of any
individual device will result in failover to the backup device.
Disaster recovery plans are in place to handle recovery of sites or general system
failures in the event that this becomes necessary. We have implemented a self-