CSD-RT RFP Recordkeeping_Administration Services Response 3-

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Prepared for Springfield R-XII School District
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enhancements to be installed into our production environment at specific times throughout
the year, which results in no disruption of our regular services.
3. How often is the system upgraded?
Our proprietary recordkeeping system is continuously maintained and updated by our
dedicated support staff.
4. What system enhancements do you have planned over the next three years for:
a. Core recordkeeping system
b. Service technology
2017 future enhancements include:
 Enhancement and redesign of Plan Sponsor Online, VALIC’s plan sponsor access and
reporting website.
 Increasing automation capabilities for Plan Sponsors (e.g. payroll capabilities, data
sharing, etc.).
 Enhancing our web-based transactional capabilities.
 Expansion of personal notifications and alerts for account activities.
 Reengineering of our mobile application.
 Advanced analytics to capture participant trends and provide a more in-depth and
personalized user experience.
Enhancements in the last year have included improvements to our website capability and
experience, with:
 More video content that allows site visitors to select and work toward goals that are
important to them and to deepen engagement and simplify complex topics such as
Responding to market downturns, Buying/selling a home, and Paying for school.
 More individual “persona” videos offering examples of strategies in practice for visitors
who are mid-career or changing careers.
 Client Alerts/Personal Message Center
 Ability for Plan Sponsor to view and approve loan and hardship requests online (when
that role rests with the Plan Sponsor and has not been outsourced to VALIC).
 Request Hardship and Unforeseeable Emergency Withdrawals online
 ACH for loan repayment with the ability to view and update bank information online
Core Recordkeeping System:
 Enhancements to accommodate IRS tax law changes
 Automated rollovers from defined contribution plans to IRAs maintained on VALIC's
recordkeeping system
Applications:
 Expanded mobile phone applications for iPhone and Android
Process Improvements:
 Periodic conversions moving from quarterly schedule to daily schedule
 Reduce black-out periods during plan level changes
 Enhanced security features