136 / 388
Finance &Technology
2017-2021 FINANCIAL PLAN
2016 ACCOMPLISHMENTS
INFORMATION TECHNOLOGY (IT)
Information Technology (“IT”) enables
internal and external customers with
innovative technology, information,
applications, architecture, and business
consultation, to maximize effectiveness
from the City’s investment in information
technology. Business technology services
are provided as a catalyst for innovative
business process improvements that
assist in ensuring the effective and
efficient delivery of high quality services
by the City’s Departments to the citizens
of Surrey and those that do business with
the City. IT provides consulting, business
technology research, analysis,
development, maintenance and the
customer service required to deliver
business services efficiently and
effectively.
INTERNAL AUDIT
Internal Audit is responsible for reviewing
business processes, policies and
procedures for efficiency, control and
compliance. It also investigates internal
and external breaches of control,
conducts specialized projects,
investigates breaches related to the City’s
Code of Conduct Bylaw, provides
commodity tax services to the City and
develops the annual Corporate Audit
Plan.
RISK MANAGEMENT
Risk Management provides service and
expertise in risk management, insurance,
claims, litigation and loss control. By
incorporating effective Risk Management
practices, the City is able to identify,
manage and reduce the overall cost of
risk.
INCLUSION
Provided superior customer service and
expert advice to internal and external
customers along with assistance and
financial advice to Surrey associations
and non-profit organizations; and
Continued to promote webinar
meetings allowing easier access for
all participants of meetings.
BUILT ENVIRONMENT & NEIGHBOURHOODS
Successfully transitioned to a new
Collection Agency to ensure efficient
revenue collection and the reduction
of bad debts;
Established and tracked Accounts
Receivable Key Performance
Indicators to better focus collection
efforts;
Performed identification and due
diligence procedures to decrease the
City’s historical deposit liabilities;
Corporate Procurement revamped the
Purchasing and Payment Manual,
incorporating changes to reflect our
Financial Management System
(“FMS”) and process changes;
130