2001 Best Practices Study

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Analysis of Agencies with Revenues
Less Than $500,000
C. Internet Utilization
% Providing
1. Internet Access Average +25% Profit 25%Growth
All employees have access from desktops 92.0% 100.0% 85.7%
Selected employees have access from desktop 8.0% 0.0% 14.3%
0.0% 0.0% 0.0%
No Internet access in agency 0.0% 0.0% 0.0%
2. Functions Performed via the Internet % Utilizing
Email 100.0%
Access carrier information1 92.0%
Carrier transactions2 92.0%
Client Communications 76.0%
Prospecting 32.0%
Research 76.0%
Other 20.0%
3. Employees Have Individual Email Addresses
Average +25% Profit 25%Growth
Percentage of Agencies Providing 79.2% 71.4% 83.3%
4. Agency Website
Average +25% Profit 25%Growth
Percentage of Agencies with Website 62.5% 57.1% 66.7%
Functions Supported:
Info on Agency, Services, Staff 100.0% NA NA
Customer self-service 37.5% NA NA
Rates/Quotes 25.0% NA NA
Insurance Sales 31.3% NA NA
Links to Carrier's Websites 62.5% NA NA
Employee Email Addresses 68.8% NA NA
Other 37.5% NA NA
Access available but not through employee desktops
1 Marketing materials, rates/quotes, policy status, etc.
2 Submissions, endorsements, claims, etc.
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