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Analysis of Agencies with Revenues

Less Than $500,000

How Time Was Spent:

16.5%

Marketing (Placement)

15.7%

Claims Processing

9.7%

Customer Service

55.9%

Administration

2.3%

4. Multi-line CSRs

Average

Top 25%

Number

1.9

High

4.5

Low

0.5

Average Commissions Serviced

$116,375

$220,467

Average Pay ($)

$27,978

Average Pay (% of Book Serviced)

24.0%

How Time Was Spent:

13.8%

Marketing (Placement)

11.3%

Claims Processing

10.9%

Customer Service

49.8%

Administration

14.2%

Selling New Business (New or Acct Rounding)

Selling New Business (New or Acct Rounding)

How Time Was Spent

16.5%

15.7%

9.7%

55.9%

2.3%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing

Customer Service

Administration

How Time Was Spent

13.8%

11.3%

10.9%

14.2%

49.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing

Customer Service

Administration

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