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Report Writer Expectations
3

Training Schedule
4

Selling Skills`
5

Sequence of Events - Who Does What?
12

Life of an Assignment
15

Setting Up Folders in the Computer
17

Naming Files & Correspondence
18

Clarification of Ratings in the Reports
19

General Notes on Shops
33

When More Than One Person Handles an Inquiry
35

Intelligence Reports
36

Proofing Reports
37

Evaluating Correspondence
38

Invoicing
39

Taking Vacation Time
41

Template & Computer Tips
42

Forms
44

Report Formats
44