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MARK SANBORN
LEADERSHIP DEVELOPMENT
EXPERT AND BEST SELLING
AUTHOR OF,
YOU DON’T NEED
A TITLE TO BE A LEADER
Mark Sanborn is an international
bestselling author, noted authority
on leadership, and is President of
Sanborn & Associates, Inc., an idea
studio dedicated to developing leaders
in business and in life.
Mark has shared his insights on organi-
zational excellence and extraordinary
living with over 1,800 audiences in all
50 of the United States and many foreign
countries around the world.
Mark’s most recent book,
The Fred Factor:
How Passion in Your Work and Life Can
Make the Ordinary Extraordinary
is an
international bestseller and continues to
be on both the
Wall Street Journal
and
BusinessWeek
’s bestseller lists. Other
books by Mark include:
Upgrade: Proven
Strategies for Dramatically Increasing
Personal and Professional Success,
TeamBuilt: Making Teamwork Work
and
Sanborn on Success.
DENNIS SNOW
FORMER DISNEY EXECUTIVE AND LEADERSHIP
AND EMPLOYEE DEVELOPMENT EXPERT AND
AUTHOR OF
LESSONS FROM A MOUSE – APPLYING
DISNEY WORLD’S SECRETS OF SUCCESS TO YOUR
ORGANIZATION, YOUR CAREER, AND YOUR LIFE
What can you learn from a mouse? When that mouse
has been delighting and entertaining hundreds of
millions of people for decades – it turns out there is
plenty to learn.
Dennis Snow’s customer service abilities were honed
over 20 years with the Walt Disney World Company.
There, he developed his passion for service excellence
and the experience he brings to audiences and clients
around the world.
Beginning as a front-line attractions operator, he
advanced through the company where he learned
and applied the skills necessary to run a world-class,
service-driven organization.
Dennis launched a division of the Disney Institute
responsible for consulting with some of the world’s
largest companies including: ExxonMobil, AT&T,
General Motors and Coca Cola, and spent several
years with the Disney University, teaching corporate
philosophy and business practices.
Today, Dennis is a full-time speaker, trainer and con-
sultant, and author of two books,
Unleashing Excellence:
The Complete Guide to Ultimate Customer Service
and
his latest,
Lessons From the Mouse: A Guide for Applying
Disney World’s Secrets of Success to Your Organization,
Your Career, and Your Life.
RICHARD E. STORAT
FOUNDER AND PRESIDENT OF
RICHARD STORAT & ASSOCIATES, INC.
ECONOMIC & INDUSTRY UPDATE
Richard (Dick) E. Storat is the founder and
president of Richard Storat & Associates,Inc.,
a provider of management and economic
consulting services to the forest products
industry. He is President of the Paper
Shipping Sack Manufacturers’ Association.
He also publishes
Scoring Boxes
TM
,
a monthly newsletter on conditions in
the U.S. containerboard and corrugated
industry.
Prior to establishing this consulting firm,
Mr. Storat was an officer of Gaylord
Container Corporation, where he served
as Vice President, Corporate Affairs and
Chief Information Officer.
Mr. Storat previously served the American
Forest & Paper Association as the forest
products industry’s Chief Economist. There,
he also became recognized as an expert
on economic factors affecting the industry
and on industry statistics. He managed the
industry’s statistical and economic analysis
programs; and spoke regularly to Wall
Street, the media and business groups on
industry business and economic conditions.
Meeting
Speakers
A I C C
2 0 1 3 S P R I N G M E E T I N G
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