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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

118

Analysis of Agencies with Revenues Between $10,000,000 and $25,000,000

2011 Best

Practices Study

Agencies with

Revenues Between

$10,000,000 and

$25,000,000

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

14.3%

11.1%

11.1%

Decrease the Number of Carriers Represented

5.7%

11.1%

0.0%

Keep the Same Number of Carriers Represented

80.0%

77.8%

88.9%

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

11.4%

11.1%

11.1%

Decrease the Number of Carriers Represented

5.7%

0.0%

0.0%

Keep the Same Number of Carriers Represented

82.9%

88.9%

88.9%

12 Month Plans for Carrier Representation

P&C Carriers

L&H Carriers

Average

+25% Profit

+25% Growth

Service Center Use

Total Personal Lines Commission placed in

Carrier Service Center

26.1%

23.2%

33.9%

Total Commercial Lines Commission placed in

Carrier Service Center

2.4%

2.2%

2.5%

Use of Carrier Service Centers