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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

22

Analysis of Agencies with Revenues Under $1,250,000

2011 Best

Practices Study

Agencies with

Revenues

Under

$1,250,000

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

8.1%

10.0%

20.0%

Decrease the Number of Carriers Represented

10.8%

20.0%

10.0%

Keep the Same Number of Carriers Represented

81.1%

70.0%

70.0%

Average

+25% Profit

+25% Growth

% of Agencies That Will:

Increase the Number of Carriers Represented

0.0%

0.0%

0.0%

Decrease the Number of Carriers Represented

2.7%

10.0%

0.0%

Keep the Same Number of Carriers Represented

97.3%

90.0%

100.0%

12 Month Plans for Carrier Representation

P&C Carriers

L&H Carriers

Average

+25% Profit

+25% Growth

Service Center Use

Total Personal Lines Commission placed in

Carrier Service Center

58.2%

95.7%

*

Total Commercial Lines Commission placed in

Carrier Service Center

39.4%

63.9%

50.9%

Use of Carrier Service Centers

*Insufficient Data