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Key Benchmarks

Profile

Revenues

Expenses

Profitability

Employee Overview

Producer Info

Staff Service Info

Technology

Insurance Carriers

Appendix

20

Analysis of Agencies with Revenues Under $1,250,000

2011 Best

Practices Study

Agencies with

Revenues

Under

$1,250,000

Average

Top 25%

Information Technology Employees (FTE)

Number

0.6

High

2.0

Low

0.1

Total IT Payroll Expense ($)

$14,202

$32,917

As % of Total Compensation Expense

3.2%

As % of Net Revenues

1.7%

1

Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers,

website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Technology

Agency Management System Utilized

Average

+25% Profit

+25% Growth

Total IT Expenses

1

(as % of net revenues)

2.5%

2.3%

2.6%