eBro - Online version 2015_vfinal

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Teams: Small companies, branches, or divisions
within larger companies.
This onedayworkshop provides teamswith an increasedunderstandingof how customers define
exceptional customer service, and behaviors that promote the delivery of consistent exceptional
customer service. The course culminates inaexercise inwhich the team creates (and commits to)
a specific customer servicemission statement with supportingobjectives. Thismission statement
provides the foundation for creatinga customer oriented team culture.
OFFERED
Provided to companies upon request.
Please contact if interested.